Privacy Policy

Last Updated: November 2024

Introduction

Brook-den is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable data protection laws.

Information We Collect

We may collect the following types of personal information:

• Contact information including name, email address, and business address
• Professional information including job title and organisation name
• Enquiry details and correspondence records
• Technical information including IP address, browser type, and device information
• Usage data including pages visited and interactions with our website

How We Collect Information

We collect personal information through:

• Forms submitted through our website
• Direct communications via email or other channels
• Automated technologies such as cookies and analytics tools
• Business relationships and professional interactions

Purpose of Collection

We use the information we collect for the following purposes:

• Responding to your enquiries and requests
• Providing information about our services
• Processing and managing service engagements
• Improving our website and services
• Complying with legal obligations
• Communicating updates relevant to your interests

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist with our operations under confidentiality agreements
• Professional advisors including legal and accounting professionals
• Government authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When information is no longer needed, it is securely deleted or anonymised.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Withdraw consent for certain processing activities
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: Level 18, 100 Collins Street, Melbourne VIC 3000, Australia